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| Q:NEW LISTINGS FOR CUSTOM MADE COVERS |
|
| A:Template
can be obtained from Home for any custom made
covers required for listing or email me on bacsew1@yahoo.co.uk to send
your details for requirements for making new custom made covers if any
problems please ask for email of templates needed for measurement and shape needed
|
| Q:ITEM LISTING FOR NEW PRODUCTS |
|
| A:TEMPLATES
ARE SOMETIMES NEEDED FOR NEW LISTINGS , HANDLE PLACEMENT ,AND SHAPE
DETAILS CAN BE FOUND BY CONTACTING ME - there is a hidden link on any
decription of products listed on ebay -Business seller information
BACSEW
Contact details -click on link and a drop down details will appear OR
SEE SHOP HOME- SHOP PAGES-New listings and info for templates |
| Q:Direct Bank Transfer BACS Payments |
|
| A:IF REQUESTED Invoice will be sent when item is purchased which will have all relevant Bank details to make Bank transfer
European bank transfers will only be paid in EUROs and shared bank charges |
| Q:DISPATCH and TRACKING INFO |
|
| A:Royal Air mail does not have tracking just proof of posting
Recorded delivery royal mail and International recorded signed for all have tracking numbers
Couriers will all have tracking numbers
ALL RELEVANT INFO WILL BE SENT TO YOUR CONTACT EMAILS ON BOOKING AND DISPATCH |
| Q:What is your return policy? |
|
| A:Statuary
rights are in place 14 days return on goods not received in
satisfactory condition as stated in category description ,full refund
given if satisfied goods returned in condition sent ,return postage paid
by customer receipt sent with proof of postage on returned goods
refunded when received back
If error of customer NO postage refunded |
| Q:Do you combine shipping? |
|
| A:Yes
, reduction on postage 0.50 first class post on combined purchases OF
SMALL ITEMS under £5.00 ,prices and weight VARIED increase in discount,
can be sent standard parcel or HERMES for items not in a hurry for
,bulky items please e mail me if there is any questions items over
£50.00 and 2kg weight ask for 50% + postage discount price in UK o |
| Q:When can I expect my order to arrive? |
|
| A:On
Paypal and Google checkout . I try to process immediately and post 2-3 days afterwrds, but if we have
to remake with popular demand we try send within 5 days of order,and
receiving of postal order and two days after clearance of cheque (due to
some charge- back of cheques for bank clearance reason of 7 days ,
|
| Q:How much is the Shipping and Handling Charge? |
|
| A:Postage
price plus packaging charge Usually £1.50 - packaging , includes 2
packing bags,tapes ,labels and health and safety labels.
Insurance is included in post and packing please note as manufacturers
extra insurance has to be taken ,as we only receive manufactured cost
of item in refund from royal mail not the whole price and Reposting of item |
| Q:Do you ship internationally? |
|
| A:Yes
to most places price varies on location please e mail me for details of
extra international signed for or air sure charges most postal prices
usually stated on listing return to base paid by customer, for any
return.
INTERNATIONAL BACS TRANSFER INVOICE FOR PAYMENT AVAILABLE PAY IN EURO
NOT £ AND SHARED CHARGES |
| Q:Colours and Sizing and if sold differently |
|
| A:Please
e mail me for details of any colour OR LEATHER GRAIN besides the one
stated in picture as we constantly manufacture from different leather
skins and shades and may be able to accommodate, That is the same for
sizing and one off items if they are not listed |